Portfolio·Case studies
Civic CRM redesign: from fragmented V2 admin tools to a unified web and mobile campaign platform.
UX lead on a civic engagement platform used by 7,000+ people across 1,500+ political parties. Work covered V2 refinements and the V3 redesign of CRM, campaigns, tickets, forms, telephony, and field mobile apps.
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AI-assisted rebuild of democratik.org: Figma to production with Cursor, designed for clarity across languages, themes, and devices.
I designed the site in Figma and connected it to Cursor through Figma MCP to turn the file into a shipping marketing site. The nav is organized by relevance for political, nonprofit, and elected audiences. Built-in accessibility controls cover text size, contrast, night mode, motion, dyslexia-friendly type, and more. The site supports eight languages, light and dark themes, and stays clear from very wide desktops down to narrow phones. Includes a guided pricing wizard and product storytelling across 250+ software features.
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Client websites and SaaS marketing, from healthcare courses to Microsoft marketplace software.
Four years at Genese (formerly Phuyal Limited) doing web design and front-end development. I grew from trainee to lead designer, covering research, IA, UI, and implementation for healthcare education, enterprise SaaS, professional services, and smaller clients.
Technology leadership for a global nonprofit: digital presence, IT strategy, and team direction.
Volunteer tech lead for a nonprofit working against child marriage. I oversee IT projects, digital presence, and the tech team. I built the organization website (fartooyoung.org) with AI assistance, and I manage Google Workspace, AWS, and fundraising pipelines.
Process
I begin with real users: their goals, constraints, and context. Visual design comes after that.
Enterprise and civic products are dense. I use progressive disclosure, clear hierarchy, and scannable layouts so people can find what they need.
From onboarding to power-user flows, the product should feel consistent across web, mobile, and admin tools.
Contrast, keyboard support, screen readers, and reduced-motion preferences are part of the work from day one, not a late pass.